1STREAM  CRM & CONTACT CENTRE SOLUTIONS

Transform & optimise your business with the solutions developed for the SA context.

Stay connected to your customer, boost sales and improve service. 

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Delight your customers with advanced self-service 

Empower your customers by deploying our advanced self-service bots. Not only are they available around the clock but they offer immediate responses on automated and repetitive tasks. Customers can help themselves quickly and conveniently and choose to talk to a human agent at any time.


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Easy & convenient for busy customers

Customers are resolving their queries on the trot. Make it easy for them with Speech Activated IVR. Customers describe the reason for their call and are routed to the relevant bot or human agent to resolve their query. Simple and easy.

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Our Contact Centre Solution

Integrates into all CRM platforms  

for an omni-channel customer experience 

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Strive for constant improvement  

Constantly looking for ways to improve your service and increase your sales? Our up-to-date reports & easy-to-use dashboards are the answer . Identify issues, make immediate adjustments and build long-term customer relationships.   

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How can we help you?

Let me count the channels.

Make sure you’re connecting with your customers in their chosen channel and offering them a consistently high level of service in each interaction. Let chat bots perform the automated and routine tasks, while your agents handle the rest.

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We value partnerships and work 

with some of the leading innovators 

in Contact Centre software.

CRM & CONTACT CENTRE SOLUTIONS FOR CORPORATE SOUTH AFRICA

We have the technical expertise and experience to meet your unique needs.


Chat to one our consultants about our solutions and how they can meet your needs.